FAQ

Can't find your answer? Email us at care@himhive.co and we'll reply within 24–48 hours.

Orders and privacy

Is the packaging discreet?

Yes. Every order ships in plain, unbranded packaging with nothing on the outside that shows what's inside.

What will appear on my bank or card statement?

A neutral billing name, not a product description.

Is my personal information safe?

Yes. Payments are processed securely through Shopify, and we never see or store your full card details. We do not sell your personal information. See our Privacy Policy for details.

Do I need to be 18 to order?

Yes. You must be 18 or older (or the age of majority where you live) to visit our site or place an order.

Can I change or cancel my order?

Yes, as long as it hasn't shipped yet. Email us with your order number as soon as possible.

Shipping

How long does shipping take?

Orders are processed in 1–3 business days. Delivery in the US usually takes 7–12 business days after shipping.

Do you ship internationally?

We ship to many countries, usually within 10–20 business days. Import duties may apply, and some countries restrict adult products, so please check your local rules.

How can I track my order?

You'll receive a tracking link by email once your order ships.

My tracking hasn't updated. What should I do?

Tracking can pause for a few days while parcels move between carriers. If it hasn't updated for 10 business days, email us and we'll look into it.

Returns and refunds

Can I return an item?

Yes, within 30 days of delivery if it is unused, unopened and still in its sealed packaging. For hygiene reasons, opened items can only be returned if they are faulty.

What if my item is damaged or doesn't work?

Email us within 14 days of delivery with your order number and a photo or video. We'll send a free replacement or a full refund.

How long do refunds take?

Approved refunds go back to your original payment method within 5–10 business days.

Products and care

How do I clean my product?

Clean before and after every use with warm water and mild, unscented soap or a dedicated toy cleaner, then let it air-dry fully. Follow the instructions included with your product, and never submerge items that are not marked waterproof.

Which lubricant should I use?

A water-based lubricant is safe with almost all materials. Avoid silicone-based lubricants with silicone products, as they can damage the surface.

How do I charge rechargeable products?

Use the included charging cable and charge fully before first use. Don't leave products charging unattended for long periods.

How should I store my products?

Keep them clean, dry and out of direct sunlight, ideally in a pouch or box, and store different materials separately.

Contact

Who runs HimHive?

HimHive is operated by Capybuilt LLC, 30 N Gould St #54476, Sheridan, WY 82801, United States.

How do I contact you?

Email care@himhive.co. We reply within 24–48 hours, Monday to Friday.